Whilst Mayzing maintains a robust supply chain with regional redundancy and strives to ensure catalog items are always in stock, there may still be occasions where certain variants become temporarily unavailable (out of stock). See below for an example of how this would appear in your Mayzing Dashboard.
To stop this happening for any future orders while the stock issues are resolved you can follow this guide for Inventory Management.
To modify an order which is impacted by the out of stock status, where the customer wants to remove the product from the order, use the below process.
Or you can use this guide to Replace a product - This would be if they want a different colour / size to be swapped in.
Click in to one of the impacted orders, to see what the item is that is causing the issue.
We can see in this example, that the 4XL Antique Cherry red shirt is out of stock. While the navy blue variant is in stock.
To start with you’ll need to speak to your customer and confirm whether they still want the item.
Once they have confirmed that they would like to remove this product from their order, you need to log in to your Shopify dashboard.
Find the impacted order, and click in to it.
Click the Edit Order button towards the top right.
This takes you in to the screen where you can edit the order.
Click the X next to the impacted product.
The order is updated to show that you have removed the product.
You’ll see that the customer is due a refund. Press update order.
You’ll now be taken to a screen where you can manage the refund.
Choose the refund method, and press refund.
You’ll be taken back to the order summary page where you can see that there has been a refund made.
Now return to the Mayzing Dashboard, and press refresh, where you’ll see the order has been updated.
Now press pay, to have the order sent for fulfilment.
