Custom Mockups are supported for:

• Mayzing Stores

• Shopify Stores

• TikTok Stores

Important: It is the users responsibility to ensure that the custom product images used are accurate and representative of the products they are associated with. Mis-use of this function will not be tolerated.

Key Behaviour of Custom Product Images

1. Product-Level (Not Variant-Level)

Custom mockups are associated with the product, not a specific colour variant.

This means when a buyer switches colours on the PDP

• Only Mayzing mockups update per variant

• Custom mockups remain the same regardless of colour selected

2. Custom Mockups Do Not Reflect Buyer Personalisation

Custom mockups do not dynamically update to show:

• Buyer Custom Text

• Buyer Custom Uploaded Image

Custom mockups are static images uploaded by the seller.

Because of this:
Using a custom mockup as main image may be less suitable for personalised products, where Mayzing mockups more accurately show the buyer’s personalised design. (See Best Practices, below)

3. (Mayzing Stores Only) Mayzing Mockups are displayed in Cart/Checkout

Custom mockups can be used as the main product image, but at least one official Mayzing mockup must always remain selected. Mayzing mockups are also used automatically for the Checkout and Order Confirmation pages to ensure product accuracy and trust. The first selected Mayzing mockup will be the product image shown in Cart / Checkout.

It is important to ensure that the first selected Mayzing Mockup is an accurate representation of your product, otherwise Buyers may not proceed to purchase.

Best Practices

When to Use Custom Mockups

✓ Lifestyle imagery
✓ Studio photography
✓ Branding consistency
✓ Social-ready product shots
✓ Improved marketing visual appeal
✓ Additional supporting images

When NOT to Use Custom Mockups as the Main Product Image

✘ For personalised products (Custom Text / Custom Image)

• Custom mockups don’t show the actual personalised result

Recommended:
Use Mayzing mockups as the first image for personalised products, and place custom mockups later in the carousel.

FAQ

Will custom mockups change when buyers toggle colour?

No.
Only Mayzing mockups are colour-variant aware.

Will custom mockups show buyer text or uploaded photos?

No.
They remain static and do not reflect personalisation.

Does this limitation apply to Shopify and TikTok?

Yes — custom mockups are static for all store types.

If my main image is a lifestyle custom mockup, will Shopify/TikTok show it?

Yes.
Shopify and TikTok publish exactly the main image you select.

Should I still pick a Mayzing mockup?

Yes — always.
It ensures:

• Accuracy

• Variant support

• Personalisation support

• Marketplace compliance

For a guide on how to use custom mockups, click the below article